Refund policy

Designify Refund Policy

Last Updated: 29.10.2024

At Designify, we aim to provide high-quality digital products and custom services tailored to your needs. This Refund Policy outlines the circumstances under which refunds are offered for our digital products and services.

1. General Refund Policy for Digital Products

  • Non-Refundable Digital Goods: Due to the nature of digital products, including Shopify themes, mockup packs, designer lists, and other downloadable assets, all purchases are generally non-refundable. Once downloaded, digital items are considered delivered and cannot be returned.
  • Eligibility for Refunds: Refunds may be granted in rare cases, such as accidental duplicate purchases or clear technical issues with a product that cannot be resolved.

2. Custom Services

  • Refunds for Services: Custom services, including website design, logo design, and clothing design, are provided based on unique specifications and are non-refundable once work has begun. If you’re dissatisfied, please reach out so we can work toward a resolution.

3. Requesting a Refund

  • How to Submit a Request: If you believe you qualify for a refund based on the criteria above, please email us at support@bydesignify.com within 14 days of your purchase. Include your order details and a description of the issue.
  • Evaluation Process: Refund requests are reviewed on a case-by-case basis. If your request meets our refund criteria, we will initiate a refund to your original payment method.

4. Non-Refundable Scenarios

Refunds will not be provided under the following conditions:

  • Change of Mind: We cannot provide refunds for digital products or services simply because of a change of mind.
  • Unauthorized Use or Redistribution: Any attempt to redistribute, resell, or misuse our digital products voids eligibility for a refund.
  • Incompatibility with Third-Party Software: We cannot guarantee compatibility with third-party software or specific configurations. Please review product descriptions for compatibility details before purchasing.

5. Technical Support

If you encounter any issues with our digital products, please contact support@bydesignify.com. We’re here to help resolve any technical problems you may experience to ensure your satisfaction with our products.

6. Changes to This Policy

Designify reserves the right to update this Refund Policy as needed. Significant changes will be communicated on our website, and continued use of our products after changes have been posted constitutes acceptance of the revised policy.